Shipping & Delivery

We appreciate your choice of Prismuse for purchasing your customized K9 crystal gifts. Our commitment is to deliver your custom pieces safely and efficiently. Please take a moment to review our shipping and order tracking policy to understand how we manage your orders and address any potential delivery delays.

1. Order Process
- Provide customization details: Choose a crystal gift you like, upload the photos and text you want engraved, confirm the engraving details and quantity, then submit your order and make the payment. If your images or text do not meet the requirements, we will inform you for replacement.
Of course, you can contact us before placing the order to confirm the availability of your photos and text.
- Design confirmation: After successful payment, our design team will create a layout for your approval within 1-3 business days.
- Production and shipping: After your design confirmation, we aim to complete production and arrange for shipment within 2-4 business days.

2. Our Offices & Warehouses
Prismuse USA: Factory, Office, Warehouse.
Prismuse China: Factory, Office, Warehouse.
Prismuse UK: Warehouse.
Prisemuse France: Warehouse.
Prisemuse Germany: Warehouse.
In order to support customers from different countries, we have more than hundred industrial grade laser engraving machines in our USA and China factories, and five warehouses located in the USA, UK, France, Germany and China.
Two production facilities and five warehouses enable us to get supports and choices from customers in more countries.

3.Shipping From
Customers from USA, UK, France and Germany: Prismuse Local warehouse.
Customers from other countries: Prismuse Chinese factory.

4. Shipping Delays
While we strive to expedite order processing and delivery, various external factors beyond our control may lead to shipping delays. These factors may include but are not limited to:
- Adverse weather conditions: Poor weather conditions may impact transportation and potentially cause delivery delays.
- Labor strikes: Labor disputes within the transportation industry may affect shipment schedules.
- Customs procedures: International orders may undergo customs inspection and clearance processes, which may extend the delivery time.
Prismuse is not responsible for shipping or delivery delays caused by the above external factors.
If such situations arise, we appreciate your understanding and patience.

5. Estimated Delivery Time
The provided delivery times are based on our completed orders and are for reference only. It will depend on your location and the complexity of your order. These times are approximate and may experience delays as mentioned above.

6. Track Your Order
Shipping confirmation: After the order is shipped, you will receive a shipping confirmation email containing detailed tracking information. This information allows you to monitor the delivery progress.
After shipment, you can track the delivery progress on courier official website, or

7. Our Commitment
Prismuse is dedicated to ensuring customer satisfaction by providing personalized K9 crystal gifts. While we make every effort to facilitate quick delivery, due to unforeseen circumstances, we cannot guarantee precise delivery schedules.
We appreciate your understanding.

Thank you for choosing Prismuse for your customized crystal gifts! We appreciate your trust and are committed to providing you with a positive shopping experience.
If you have any questions or concerns about your order or shipment, please feel free to contact our customer support team.