Q: Product Material?
A: All products in our store are made of premium K9 crystal.

Q: Engraving Technique?
A: 3D Laser Inner Engraving.

Q: Payment Methods?
A: VISA, MasterCard, AmericanExpress...you can see the details during check out.

Q: Packaging?
A: Gift box.

Q: Ships from?
A: USA/UK/French/Germany/China

Q: Shipping Cost?
A: Free shipping or faster shipping for an additional fee

Q: How long will it take to receive my order?
A: 4-13 business days after shipping.(For reference only)

Q: What if I receive damaged products?
A: No need to apply for a refund, send pictures to us, we will reship for you for free.

Q: How many figures can be engraved on one crystal?
A: Depending on the size of the crystal, the number of figures are different. Specific figure limits for each product are detailed in the product description.

Q: Customer privacy?
A: Prismuse strictly protects customers' privacy information. The photos or text information provided by the buyer are only used for engraving, will not leave files after use.

Q: Wholesale MOQ?
A: We offer wholesale support for individual and business customer, with a MOQ of 10 pieces. To learn more, please contact us.

Q: Be our partner?
A: We are looking for capable distributors to be our partners. No need to stock inventory or have a store, we provide dropshipping.
Regardless of your country, if you have the ability to expand markets and engage in marketing, contact us for more details.